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Soft Skills and Professional Development → Generic Soft Skills

Managing conflict in the workplace (GRP-SoF-0009)


Description
Getting along with coworkers can be tricky—but not impossible. This course guides you on how to work through conflict with coworkers to achieve positive outcomes. You’ll discover why workplace conflict can actually be a good thing, how to have a difficult conversation, and how to seek help when progress is at a standstill or you’re dealing with an abusive coworker.

Course Category: Soft Skills and Personal Development Course Type: Short Course

Content
  • Fundamentals of Conflict Management
  • Common ways we respond to conflict
  • Resolving Conflict Effectively
  • Summary and Quiz
  • Survey Managing Conflict
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever